Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Because all BAZICZ products are mede to order, we do not accept returns or exchanges due to incorrect size selection or buyer's remorse.Please review our size guide carefully before placing your order.

To start a return, you can contact us at support@bazicz.co. Please contact our support team before returning any item.Returns sent without prior authorization will not be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bazicz.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As all BAZICZ products are made to order, we do not accept returns or exchanges due to incorrect size selection, change of mind, or buyer’s remorse.
Returns are only accepted if the item arrives damaged, defective, or if you receive the wrong item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If your item is eligible for a return due to damage, defect, or an incorrect item, please contact our support team and we will arrange a replacement or refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bazicz.co